Introduction
Old Basing Pharmacy ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or book an appointment through it. Please read this policy carefully. If you do not agree with its terms, please do not use the Site.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Information We Collect
Personal data. When you book an appointment or contact us through the Site, we collect information you provide directly — such as your name, email address, phone number, and the service you are enquiring about or booking. You are not obliged to provide this information, but we won't be able to process a booking without it.
Technical data. Like most websites, our server and hosting provider may automatically collect standard technical information when you visit, such as your browser type, device type, and general usage patterns. We use this only to keep the Site working well and to understand how it's used — not to identify you personally.
How We Use Your Information
We use the information we collect to:
- Create, confirm, and manage your appointment booking
- Contact you about an appointment — for example to confirm, remind, reschedule, or follow up
- Respond to questions or requests you send us
- Keep records as required for the safe and lawful running of a registered pharmacy
- Understand how the Site is used, so we can improve it
- Prevent misuse of our booking system and protect against fraudulent bookings
- Comply with our legal and regulatory obligations, including those to the General Pharmaceutical Council (GPhC) and, where relevant, the NHS
We do not use your information for third-party advertising, and we do not sell your personal information to anyone.
Health Information
Some services you book may involve sharing information about your health — for example, symptoms, medical history, or travel plans relevant to a consultation. This is treated as special category data under UK data protection law and is used only to provide the care or service you've asked for. It is not shared beyond what's necessary to deliver that care, and not used for any other purpose.
How We Share Your Information
By law or to protect rights. We may disclose information where required by law, or where we believe it's necessary to protect the rights, property, or safety of our patients, staff, or others.
Service providers who help us run the Site and take bookings. We use trusted third-party services to operate the Site and manage appointments — for example, Cal.com for appointment scheduling, and our website hosting provider. These providers only receive the information needed to perform their function, and are not permitted to use it for their own purposes. We'd encourage you to review Cal.com's own privacy policy if you'd like more detail on how they handle booking data.
We do not share your information with affiliates, business partners, or other patients, and we do not have any user accounts, social features, or public postings on this Site through which your information could be seen by other visitors.
Cookies and Tracking Technologies
We may use cookies and similar technologies to help the Site function properly and to understand how it's used. Most browsers accept cookies by default; you can usually remove or block them through your browser settings, though doing so may affect how well the Site works. We do not use cookies to serve third-party advertising.
Third-Party Websites
Our booking calendar is provided by Cal.com, and the Site may occasionally link to other third-party websites (for example, NHS information pages). Once you leave our Site, any information you provide to a third-party website is governed by that site's own privacy policy, not this one — we'd recommend reviewing their terms before providing any information.
Data Security
We use reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is ever completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you, and request a copy of it
- Ask us to correct information that's inaccurate or incomplete
- Ask us to delete your information, where we're not required to keep it for legal or clinical record-keeping reasons
- Object to, or ask us to restrict, certain uses of your information
To exercise any of these rights, or if you have any questions about how we handle your data, please contact us using the details below.
Contact Us
If you have questions or concerns about this Privacy Policy, please get in touch:
Old Basing Pharmacy
Manor Lane, Old Basing, Basingstoke, Hampshire, RG24 7AE
Phone: 01256 477 267
Email: info@oldbasingpharmacy.co.uk